Translated from German. German version
Help and contact
Write to us at support@nordreich.eu, preferably in English or German. Send requests about your data to dpo@nordreich.eu. You can also write to us in any other language of the game: we answer requests about your data, reports of illegal content and appeals against moderation decisions in your language. Always include your player name and your realm and, if you still have the game, your support code: Settings (gear) → “Account” → “Copy”. It lets us find your save at once and know that it is yours.
Moving your save to a new device
Connect your save with an account first: Settings (gear) → “Account” → “Connect with Apple” or “Connect with Google Play”. Connect the same account on the new device. Without an account, a save belongs only to the device it was started on.
A purchase did not arrive
Restart the game. Then tap “Restore purchases” at the end of the shop. If the purchase is still missing, send us the order number from Apple's or Google's purchase confirmation.
Refunds
Request refunds from Apple (reportaproblem.apple.com) or Google Play (order history in your Google account). We cannot refund purchases ourselves. If a purchase is refunded, we take back what it brought in the game (Terms of Use, section 5).
For parents
Nordreich is for players aged 13 and over. The game is free; the shop offers purchases with real money. Players under 18 need your consent for them. The safest way is to make purchases on the device require your approval or to block them: on iPhone with Ask to Buy in Family Sharing or the restrictions in Screen Time, on Android with authentication for purchases in Google Play. If your child bought something without your consent, request a refund from Apple or Google (above, “Refunds”); we then take back what the purchase brought in the game. Notifications and the offers that fit how the game is going can be switched off in the game's settings, and individual players can be blocked in the chat. You delete the account as described under Delete your account and save.
Cancelling the subscription
In the shop, tap “Manage subscription” under “Odin's Favour”. Or on iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before it ends.
Reporting a player
Tap “Report” under the message, and a moderator reviews it. With “Block” you no longer see that player's messages. You can also report illegal content by email, without a game account; what such a report should contain is described in the community rules, section 6.
Deleting your account
See Delete your account and save, in the game or by email.
Reporting a bug
Tell us what happened, when, on which device and with which system version. A screenshot helps.
Point of contact under the Digital Services Act
Single point of contact for users and authorities (Art. 11 and 12 of Regulation (EU) 2022/2065): support@nordreich.eu, for authorities in English or German; players can write to us in any language of the game.